free, database packaged with a one size fits all schema and a slow and clunky front-end. The product is essentially an open-source, i.e.
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The software allows for minimal to zero customization and requires to follow every step of their preset workflows. If you can adopt this software to fit your business needs, you will quickly find it is not a scalable solution whatsoever. Notice how only the negative reviews mention any specifics. Ignore any of the positive reviews they are clearly lies placed by the company. They promise to look into problems and then don't. They have the call back feature, which can take hours, if they actually call back. The phone menu you get for support doesn't even have an option for just solving a workflow problem or explaining an unexpected error or problem. CONSįishbowl support has gone in the toilet. You could call and a human would answer the phone and log into your screen and help you quickly.
PROSĪt first the customer support was great. Maybe they have chosen to abandon their smaller clients in favor of bigger ones. I've never been treated so poorly by a software company EVER. They completely abandoned me so I switched to Katana which has been awesome for my needs. Eventually no one would reply to my emails, not even my account rep. For a while I got assurances that the "best people" were working on it. Two different support people logged on and watched my workflow, confirmed I did everything correctly, and verified it was a program bug. A few months ago I uncovered a bug with how data was sent to Quickbooks that totally screwed up my books. Integrations with Quickbooks and my Sales channels were buggy and resulted in hours of extra work to edit changed sales orders and sift through garbage data sent to QB. Training was expensive and took many weeks. I paid a lot of money for this software for my small and growing business. Implementation and support from the software company are beyond poor even after paying many thousands of dollars for extra support and help with implementation. It does not support gift cards or customer accounts in any functional way. Point of sale software is nearly un-usable. It appeared to be a great product before we purchased it CONS If you are considering using their products or services I would recommend in the strongest of language possible to not do any business with this company. We are now currently pursuing legal action. Rather than try to do what is right and work things through, they have opted to take a hard line on this issue with no flexibility at all. The server has been down for long time periods (days at a time), credit card systems won't integrate properly and the software crashes regularly on our machines. Integrations, services, implementation support, and custom reports were paid for and never received. Worst of all, because of their lack of responsiveness, they claim that we are not eligible for a refund on the software because we are past the time limit for the satisfaction guarantee.
We paid for a number of items that we have not received months later, went weeks without receiving responses from them during the implementation process, and were verbally promised things that they have walked back or denied entirely. We purchased inventory software from Fishbowl and then had an exceptionally difficult time implementing the software. This requirement may not suit all smaller companies. In exchange for all other features, we see this as a nominal and not inconvenient requirement as at the time we were adding new computer assets. CONSįishbowl Manufacturing software at this time time requires the use of a server which we had to supply. Fishbowl's sales side module allows for effective tracking of lead times as well as sales item forecasting so we are never behind on available inventory. With Fishbowl we can organize warehouse parts inventory, print labels,and organize purchase orders which organizes our supply side. The variety of modules allow close monitoring of essentially every aspect of physical asset tracking. Our team found both these ease of use and relative ease of integration to be among the most attractive components of Fishbowl. In this time especially, we understand that organization and efficiency are paramount to surviving let alone prospering and we are thankful to Fishbowl for helping. Fishbowl Management software has offered our team a complete supply chain management and physical sales tracking system in one convenient system.
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